Privacy Policy

Effective Date: 1st January, 2026

Homebound Care Services (“we,” “us,” or “the Company”) is committed to protecting the privacy, confidentiality, and security of personal and health information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our digital platform and service operations.

By using our services, website, or platform, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information necessary to deliver safe, effective, and professional home-based healthcare services.

Client Information

Full name, address, phone number, and email
Date of birth and demographic information
Medical history and health-related information
Vital signs, clinical observations, and service records
Emergency contact details

Staff Information

Personal identification details
Professional licenses, certifications, and qualifications
Service reports and performance records
Payment and banking details

Platform and Technical Information

Login credentials
Device and browser information
Usage data and activity logs

How We Use Information

We use collected information for the following purposes:

To assess client needs and coordinate appropriate care
To assign qualified health workers to service requests
To document services delivered and monitor quality
To process stipends and payments
To comply with legal, regulatory, and professional obligations
To improve platform performance and service delivery

Health Information and Confidentiality

We recognize the sensitive nature of health information and treat all medical data with strict confidentiality. Health information is accessed only by authorized personnel and healthcare professionals directly involved in service delivery, supervision, or compliance.

Information Sharing and Disclosure

We do not sell or rent personal information. Information may only be disclosed:

To assigned healthcare staff for service delivery
To authorized administrators and supervisors
Where required by law, regulation, or court order
In emergency situations to protect life or safety

All disclosures are limited to what is strictly necessary.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or alteration. These include:

Secure platform access controls
Restricted user permissions
Confidentiality obligations for staff

Despite our efforts, no digital system can be guaranteed to be completely secure.

Data Retention

Personal and health information is retained only for as long as necessary to:

Fulfill service obligations
Meet regulatory and legal requirements
Resolve disputes or enforce agreements

Data is securely deleted or anonymized when no longer required.

User Rights

Clients and staff have the right to:

Request access to their personal information
Request correction of inaccurate data
Raise concerns about data handling practices

Requests may be subject to identity verification and applicable legal limitations.

Third-Party Services

Where third-party systems are used for payments, hosting, or communication, we ensure reasonable measures are taken to protect data in line with this policy. Homebound Care Services is not responsible for the privacy practices of external platforms beyond our control.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be communicated through our platform or official channels.

Acceptance

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.